內容簡介
聯網的溫度計、健身監測器和門鎖,說明物聯網能夠並且將開啓人們與周圍世界互動的新途徑。但是為消費者設計聯網産品帶來的挑戰超齣瞭常規的軟件用戶界麵和交互設計。
《設計物聯網産品(影印版)》為有經驗的UX(用戶體驗)設計者和技術專傢提供瞭清晰可操作的路綫圖,循此可在這個全新的市場中實施消費者産品策略和設計。通過引入當前的設計實踐和學術研究成果,《設計物聯網産品》提齣瞭關於采用跨設備交互、物聯網技術復雜生態係統的閤理建議,檢驗瞭一種用於控製器、應用程序和生態係統的理想SDN框架。
內頁插圖
目錄
Foreword
Preface
Chapter 1 What's Different About User Experience Design
for the Internet of Things?
How Is UX for IoT Different?
A Design Model for loT
Summary
Chapter 2 Things: The Technology of Connected Devices
Types of Connected Device
Multipurpose Computers
Bridging Physical and Digital:
Sensors and Actuators
The Challenge of Powering Devices
Conserving Battery Life
Summary
Chapter 3Networks: The Technology of Connectivity
Why Is Networking Relevant to IoT UX?
Networking Issues That Cause UX Challenges for loT
The Architecture of the Internet of Things
Types of Network
Network Communication Patterns
Internet Service
Summary
Case Study 1 Proteus Digital Health: The Connected Pill
Chapter 4 Product]Service Definition and Strategy
Making Good Products
From Innovation to Mass Market
Tools Versus Products
What Makes a Good Product?
Services in loT
Business Models
Summary
Chapter 5 Understanding People and Context
The Role of Research in
Connected Product Design . ,
Initial Questions and Concepts
Techniques: from Asking to Watching to Making
Summary
Chapter 6Translating Research into Product Definitions
Generating the Elevator Pitch
Why Does Your Product Matter?
What Is Your Product?
What Does the Product Do?
Recurring Questions for Product Strategy
Summary
Case Study 2Little Kelham: Connected Home
……
Chapter 7Embedded Device Design
Chapter 8Interface and lnteraction Design
Case Study3 Ford SYNC 3: Connected Car
Chapter 9 Cross-Device Interactions and lnterusability
Chapter 10 Interoperability
Case Study 4 LOOP: Connected Pelvic Floor Exeraser
Chapter 11Responsible loT Design
Chapter 12 Supporting Key Interactions
Case Study 5 BRCK: Rugged Portable WiFi Hotspot
Chapter13 Designing with Data
Chapter14Iterative Design: Prototyping and Learning
Chapter15 Designing Complex, Interconnected Products and Services
Appendix A Comparues, Products, and Links
Index
前言/序言
Since the dot-com crash of the early 21st century, the Internet has grown up. No longer a just a collection ofvirtual storefronts, it now faalitates a wide range of human expression and interaction. It catalyzes changes in our culture. It supports intimate contact, and it fuels revolution. Through it, we've realized a shift in our relationships, from a centralized model where a few central players control how we communicate to a decentralized one in which the size ofyour organization matters less than the relevance ofyour message. The decentralization of media and communication is the most important change brought about by the Internet. Thus far, we've effected that change only through glass rectangles, but not for long. The Internet now connects your car, your car keys, your door lock, your lights, and your exerase regimen. Your informational body can now have a more direct effect on your physical body, and vice versa. We're only just beginning to understand the implications of this, and to develop the tools to design for it.
Like the authors, I'm not a fan of the term "Internet of Things." It overlooks this major change that the Internet has brought about in how we communicate, and instead, presents an ideal world in which the automation and centralization of data collection comes first, and the interaction of people and communities comes a distant second, i fat all. This change is not about the things, but about the physical interaction those things enable.
We remember (and use) great products because of the experiences they help us to realize. Our interaction with a product-and with each other through it-is what makes it memorable. Really great connected products will be memorable for the same reason. We won't remember them because of the data collected, but because of how they will enhance our lives and our connections to each other. Designing connected products is not just an engineering problem. This job takes creative input from many different disciplines: engineering, industrial design, anthropology, and user experience design, to name a few. In this book, Claire Rowland and her colleagues outline a thorough framework for practicing the design of connected products and services. They provide the overview of the technical and scape that you'd expect from such a book, and best practices for designing connected products, including user research, business model formation, and prototyping methods, of course. But they also tackle issues that aren't often covered: two chapters on understanding your fellow team members, for example. By juxtaposing the assumptions of each discipline, from industrial design to UX design to anthropology to product engineering, they provide insight on why something that seems nonsensical to an engineer might be important to a designer, and how the con cerns ofall team members are necessary to do a thorough job.
Looking beyond the everyday production tasks, they introduce two critical concepts that anyone working in this area needs to understand: interoperability and interusability. Without interoperability, we are doomed to a future of incompatible devices and standards from com peting brands. Without interusability, we are doomed to a future of relearning core user experience concepts like connect, play, stop, and restart over and over again with each new interface.
A world in which connected devices are ubiquitous is one in which privacy, control, and transparency are radically changed. As designers of these systems, we need to take responsibility for our role in this shift. The authors acknowledge this, and provide an overview of the ethical considerations of designing connected products. This is one of the most valuable parts of the book, as it helps designers to think not just about the product or the business model, but the impact of their work on customers' safety, privacy, and well-being. Gathering all the data in the world is pointless if we sacrifice quality of life for it. I've been building network-connected physical interfaces, and teaching students how to do it, since 2001, and this is the first book I've encountered that gives designers a detailed and practical approach to do this.
《設計互聯産品》:開啓智能互聯新紀元 在當今技術飛速發展的時代,物聯網(IoT)已不再是遙不可及的未來概念,而是悄然滲透到我們生活的方方麵麵,重塑著我們與世界的互動方式。從智能傢居到智慧城市,從可穿戴設備到工業自動化,萬物互聯的浪潮正以驚人的速度席捲而來。在這種背景下,如何設計齣真正能夠滿足用戶需求、引領行業潮流的互聯産品,成為瞭亟待解決的關鍵問題。《設計互聯産品》一書,正是為應對這一挑戰而生的指南,它不僅是一本關於技術實現的白皮書,更是一部關於洞察用戶、理解市場、以及構建全新産品體驗的深度探索。 本書的核心價值在於其 以人為本的設計理念。在充斥著海量技術選項和快速迭代的物聯網領域,很容易陷入對技術的過度迷戀,而忽略瞭産品的最終使用者。本書強烈呼籲設計師、工程師和産品經理們,將用戶置於産品設計的中心。這意味著需要深入理解用戶的生活習慣、痛點、期望以及潛在需求。這種理解並非停留在錶麵,而是需要通過細緻的市場調研、用戶訪談、情景模擬等多種研究方法,挖掘齣用戶最真實的需求,並將其轉化為切實可行的産品功能和用戶體驗。 用戶旅程的重新定義 是本書探討的另一個重要維度。傳統的單一産品使用模式已經被打破,互聯産品的齣現意味著用戶體驗將延伸至産品生命周期的各個階段,並可能跨越多個設備和平颱。本書強調瞭繪製完整的用戶旅程圖的重要性,從用戶初次接觸産品,到使用過程中的互動,再到長期的服務和維護,每一個環節都可能影響用戶對産品的整體感知。理解用戶在不同觸點的情感、行為和思考,能夠幫助我們識彆齣潛在的設計機會點,並創造齣無縫、直觀、令人愉悅的交互體驗。 硬件與軟件的深度融閤 是互聯産品設計的另一大挑戰。與傳統的獨立産品不同,物聯網産品往往是硬件、軟件、雲服務以及網絡連接等多個元素的有機結閤體。本書深入剖析瞭這種融閤帶來的設計復雜性,並提供瞭係統的解決方案。它鼓勵設計師打破孤立的思維模式,將硬件的物理特性、軟件的功能邏輯、雲端的強大算力以及網絡的即時連接能力視為一個整體進行考量。在設計過程中,需要平衡硬件的性能、成本、功耗與軟件的易用性、穩定性、安全性,以及雲服務的可擴展性、可靠性,最終實現硬件與軟件的最佳協同效應。 數據驅動的智能洞察 是本書不可或缺的組成部分。物聯網産品在運行過程中會産生海量的數據,這些數據蘊含著巨大的價值,能夠幫助我們更深入地瞭解産品的實際使用情況,以及用戶的行為模式。本書強調瞭如何有效地收集、分析和利用這些數據,將其轉化為可行的産品優化和創新策略。通過對用戶行為數據的分析,産品可以實現個性化推薦、預測性維護、故障預警等智能功能,從而提升用戶體驗,降低運營成本,甚至開闢新的商業模式。然而,數據的使用也伴隨著隱私和安全問題,本書同樣對此進行瞭深入的討論,呼籲在追求數據價值的同時,高度重視用戶的隱私保護和數據安全。 跨學科的協同閤作 被視為成功設計互聯産品的基石。如前所述,互聯産品的復雜性決定瞭單一學科的專業知識難以勝任。本書強調瞭産品經理、工業設計師、用戶體驗設計師、軟件工程師、硬件工程師、數據科學傢、營銷專傢等不同背景的團隊成員之間緊密閤作的重要性。隻有通過有效的溝通、開放的思維和共同的目標,纔能匯聚各方智慧,剋服設計過程中的重重難關,打造齣真正具有競爭力的産品。本書提供瞭一套行之有效的跨學科協作框架,幫助團隊建立共識,優化工作流程,提升整體效率。 商業模式的創新與演進 也是本書重點關注的領域。物聯網技術的興起不僅改變瞭産品本身,也為商業模式的創新提供瞭前所未有的機遇。傳統的“一次性銷售”模式可能難以充分發揮互聯産品的價值,本書鼓勵讀者探索更多元化的商業模式,例如訂閱服務、按需付費、基於數據的增值服務等。通過對産品的持續連接和數據洞察,企業可以與用戶建立更長期的關係,提供更個性化的服務,並從中獲得持續的收益。本書提供瞭豐富的案例研究,展示瞭不同行業如何通過物聯網技術重塑其商業模式,實現可持續增長。 倫理與社會責任 是本書不容忽視的另一重要議題。隨著互聯産品滲透到我們生活的各個角落,其對個人隱私、數據安全、數字鴻溝以及社會公平等方麵的潛在影響也日益凸顯。本書呼籲設計師和開發者在産品設計之初就將倫理考量融入其中,主動識彆潛在的風險,並采取負責任的設計策略。例如,如何確保用戶數據的透明使用,如何保護弱勢群體的權益,如何避免算法偏見帶來的歧視等。本書強調,設計齣優秀互聯産品不僅僅是技術和商業上的成功,更需要承擔起相應的社會責任,為構建一個更美好、更公平的數字世界貢獻力量。 迭代與敏捷開發 是互聯産品設計過程中必不可少的方法論。物聯網産品的技術更新迭代速度極快,市場需求也瞬息萬變。本書倡導采用敏捷開發的方法,通過快速的原型設計、小範圍的用戶測試、以及持續的反饋循環,不斷優化産品設計,縮短上市時間,並快速響應市場變化。這種迭代式的方法能夠有效地降低開發風險,確保産品能夠真正滿足用戶的需求,並在競爭激烈的市場中脫穎而齣。 麵嚮未來的設計思考 是本書的終極目標。互聯産品的發展趨勢是不可逆轉的,本書鼓勵讀者著眼於長遠,去思考未來可能齣現的顛覆性技術和全新的用戶需求。例如,人工智能在互聯産品中的應用將如何進一步深化?5G、6G等通信技術的進步將為互聯産品帶來哪些新的可能性?邊緣計算將如何影響産品的架構和性能?本書引導讀者跳齣當前的框架,去構想一個更加智能、更加互聯的未來,並思考如何在當下為實現這個未來奠定堅實的基礎。 總而言之,《設計互聯産品》是一本集前瞻性、實踐性和深度洞察於一體的著作。它為所有投身於物聯網産品設計與開發的專業人士提供瞭一個係統性的框架和寶貴的指導。本書不僅僅是關於“如何做”,更是關於“為何而做”,它激勵讀者去思考用戶、市場、技術、商業以及倫理的深層聯係,從而設計齣真正有價值、有意義、並能引領未來方嚮的互聯産品。閱讀本書,將為您的物聯網産品設計之路注入新的活力與智慧,助您在瞬息萬變的智能時代中,乘風破浪,開創屬於自己的輝煌。