编辑推荐
"Roberto Verganti's fascinating analysis will stimulate all thoughtful business readers, students, and practitioners alike. This passionate and keenly observed book offers a valuable and provocative new view, and will be a fundamental reference for all those interested in design and determined to pursue innovation as a driving factor in their profession. "
-- Luca di Montezemolo, Chairman Ferrari S.p.A. and Fiat S.p.A.
"Every manager interested in innovation should read this book. The perspectives it provides will make a crucial difference to managers in the twenty-first century."
-- Marco Iansiti, David Sarnoff Professor of Business Administration, Harvard Business School; coauthor of The Keystone Advantage
"Verganti shares powerful insights into both the process and value of design-driven innovation, to the benefit of business leaders and, ultimately, the customers we serve. "
-- Brian C. Walker, President and CEO, Herman Miller Inc.
"Can design save the world? No, but it can definitely help make it better, especially if integrated within the systems that already have direct impact on the economy and on policy making. Roberto Verganti belongs to a small group of enthusiastic experts and interpreters that have set out to explain the culture of design to the powerful but unaware, so that they can appreciate its full potential."
-- Paola Antonelli, Senior Curator, Architecture and Design, The Museum of Modern Art."
内容简介
Until now, the literature on innovation has focused either on radical innovation pushed by technology or incremental innovation pulled by the market. In Design-Driven Innovation: How to Compete by Radically Innovating the Meaning of Products, Roberto Verganti introduces a third strategy, a radical shift in perspective that introduces a bold new way of competing. Design-driven innovations do not come from the market; they create new markets. They don't push new technologies; they push new meanings.
It's about having a vision, and taking that vision to your customers. Think of game-changers like Nintendo's Wii or Apple's iPod. They overturned our understanding of what a video game means and how we listen to music. Customers had not asked for these new meanings, but once they experienced them, it was love at first sight.
But where does the vision come from? With fascinating examples from leading European and American companies, Verganti shows that for truly breakthrough products and services, we must look beyond customers and users to those he calls "interpreters" - the experts who deeply understand and shape the markets they work in.
Design-Driven Innovation offers a provocative new view of innovation thinking and practice.
作者简介
Roberto Verganti is Professor of Management of Innovation at Politecnico di Milano. He is the founder of PROject Science, a consulting institute which advises global corporations on the management of strategic innovation, and is the author of many articles in scientific journals, as well as the article "Innovating Through Design," published in the Harvard Business Review (December 2006).
精彩书评
"One of the Design Primers for Businesspeople. Eschewing the received wisdom that the customer is always right, Politecnico di Milano professor Verganti focuses on game-changing designs that up-end expectations and create entirely new markets... Verganti also includes a useful section on how executives can attempt to instigate their own programs of radical innovation. One of the Best Innovation and Design Books of 2009. "
--BusinessWeek, December 16, 2009
"How should a company devise new meanings and create the designs to embody them? Mr. Verganti suggests that companies form relationships with "interpreters"—individuals and organizations looking at settings similar to the one in which the company's products would be used. For Mr. Verganti, it might be said, if life imitates art, corporate life should imitate the making of art. "
--The Wall Street Journal, October 9, 2009
"If you follow Mr. Verganti's advice, it may take a while, but your competition will be left wondering how it was you managed to redefine (and capture) their business".
--San Francisco Book Review, September 2009
"Verganti … tells how design innovators add "unsolicited meaning" that consumers don't even know they're craving – and they create products people can't live without. "
--BiZed, November-December 2009
"One of the best books of the year is undoubtedly "Design-Driven Innovation". In it Verganti attacks one of the central mysteries of innovation–how can a company successfully create a product that is a radical break from the past, and which shows the way to a new future? "
--John Caddell on The Customer Collective, August 12th 2009
"Consumption-driven wealth and status are being replaced by identity, belonging, and a strong desire to contribute and do something "meaningful" rather than just acquire things. Roberto Verganti, in his new book, Design-Driven Innovation, argues that there is a "Third Way of Innovation," driven by meaning, or to be more precise, by those cultural "interpreters" who have the ability to "make sense of things" and give existing things new meaning — and thus create new markets. "
--Design Mind, September 2009
前言/序言
战略重塑:颠覆性商业模式与组织变革的实践指南 导言:在不确定性中寻找增长的航标 当今商业环境的特点是瞬息万变与高度不确定性。技术的飞速迭代、消费者期望的不断演化,以及全球化带来的复杂挑战,使得传统的竞争范式正在迅速瓦解。企业不再仅仅是效率的优化者,更需要成为意义的创造者和规则的制定者。本书并非聚焦于渐进式的改进或成本的削减,而是深入探讨如何通过根本性的战略重塑和组织结构的彻底革新,实现突破性的增长和持久的竞争优势。 本书的基调是行动导向的、批判性的,旨在挑战那些停留在理论层面或仅适用于特定细分市场的管理框架。我们相信,真正的商业胜利源于对“我们是谁”以及“我们为客户提供何种核心价值”的深刻重构。 --- 第一部分:洞察的深度——超越市场需求 在充斥着大数据分析和即时反馈机制的时代,仅仅响应市场需求已不足以确保领先地位。本部分将带领读者深入挖掘市场潜能的深层结构,理解驱动消费者行为和行业演进的隐性驱动力。 第一章:失效的信号与盲点分析 许多组织过于依赖历史数据和成熟指标,导致对新兴威胁和机遇的“集体失明”。本章将剖析企业内部常见的认知陷阱(Cognitive Biases)如何扭曲战略决策。我们将介绍一套系统性的“假设检验框架”,用于识别和挑战那些长期被奉为圭臬的行业“公理”。重点探讨如何通过跨学科的视角(如社会学、符号学、未来学)来捕捉那些尚未具象化的趋势信号。 第二章:价值的符号学与情感锚点 我们生活在一个“意义经济”中,产品的功能性价值往往只是入场券。真正的差异化来自于产品或服务所承载的符号价值和情感共鸣。本章将详细阐述如何解构现有产品和服务的“意义结构”,并构建新的叙事线。我们将引用具体的案例,说明品牌如何通过重新定义其产品的核心意义,从而在成熟市场中开辟出全新的蓝海空间。这涉及到对用户身份认同、文化语境和社会角色的深刻理解。 第三章:生态系统视野下的“权力重构” 现代竞争不再是单对单的较量,而是生态系统间的博弈。本书提出,成功的创新往往伴随着对现有行业价值链中权力分配的重新界定。本章将聚焦于平台化思维和网络效应的设计,指导企业如何从生态系统的中心位置发起颠覆,确保未来的增长引擎掌握在自己手中,而非依赖于外部合作伙伴的善意。 --- 第二部分:转型的引擎——组织与能力的重塑 再宏伟的战略构想,若缺乏能够有效执行的组织结构和敏捷的文化支撑,也终将沦为空谈。本部分着重于如何构建一个能够持续自我革新的组织实体。 第四章:从职能 silos 到任务驱动的流动组织 传统的职能部门划分(如研发、市场、运营)虽然在效率上有所体现,但在面对需要跨界协同的复杂挑战时,往往成为创新的最大障碍。本章详细介绍“任务集群(Mission Pods)”模型的构建与运作。这种模式强调快速组建、目标明确、自主决策的小型跨职能团队,并将其与关键的战略目标紧密挂钩。我们将提供关于如何平衡流动性与组织稳定性的实用工具。 第五章:失败的价值化:建立“高能耗”的学习机制 创新必然伴随着失败,但大多数企业仅停留在“容忍”失败的层面,而非真正地“利用”失败。本章阐述如何将每一次偏差和失误转化为可复用的组织知识和结构化经验。我们提出“失败复盘的结构化议程”,确保每次失败都能系统性地影响未来的资源配置和决策路径,从而加速组织的整体学习曲线。 第六章:领导力的新范式:从控制到赋能的权力下放 驱动根本性变革的领导者必须放弃传统的“指挥与控制”模式。本章深入探讨了“仆人式领导”与“愿景式引导”的结合。成功的变革领导者需要清晰地描绘出组织新存在的理由(Purpose),并为前线团队提供足够的授权和资源,使他们能够基于对外部环境的最新理解,自主地做出高风险决策。我们将分析如何通过激励机制和问责制度的设计,确保权力的下放是有效且负责任的。 --- 第三部分:实践的锚定——持续迭代与规模化影响 战略的终极考验在于其能否在现实世界中持续产生影响力并被规模化复制。本部分关注如何将颠覆性的创新从概念阶段成功推向市场,并确保其生命力。 第七章:最小可行意义产品(MVSP)的构建与验证 在“最小可行产品”(MVP)已成常态的背景下,本书提出必须先构建“最小可行意义产品”(Minimum Viable Significance Product, MVSP)。这个概念强调,在测试技术可行性之前,必须首先验证我们所创造的“意义”是否与目标用户群体的深层需求产生共鸣。本章提供了一套用于早期意义原型设计的工具箱,侧重于定性研究和情景模拟,而非纯粹的量化指标。 第八章:商业模式的适应性与动态定价 颠覆性创新往往会破坏现有的收入模型。本书强调,商业模式本身也需要具备高度的适应性。我们将探讨如何设计动态的、多层次的定价策略,以适应早期采纳者和主流市场的不同价值感知。案例分析将展示企业如何通过巧妙的商业模式设计(例如,从产品销售转向服务订阅或生态系统访问权),来加速市场渗透,并为后续的价值创造奠定基础。 第九章:面向未来的治理结构:兼顾颠覆与稳定 组织在追求颠覆性创新的同时,必须确保现有核心业务的稳定运行。本章关注“双元化组织”(Ambidextrous Organization)的实际操作。我们将详细阐述如何通过分离资源池、设立独立的治理委员会以及实施差异化的绩效评估体系,来有效管理“探索”(Exploration)与“利用”(Exploitation)之间的张力,确保企业能够在维持当前盈利能力的同时,成功孵化和扩展下一代的核心竞争力。 --- 结论:规则制定者的遗产 本书旨在为那些不满足于跟随者地位的领导者提供一个清晰的路线图:如何从根本上改变竞争的规则,而非仅仅在既定的规则下做得更好。成功的企业不再是最大或最快的,而是最具意义重构能力和组织敏捷性的实体。本书提供的方法论和实践框架,是引导企业穿越不确定性迷雾,建立起面向未来的、不可模仿的竞争壁垒的关键指南。