具體描述
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
用戶評價
##good principles, need some practices。怎樣不影響關係的情況下，展開可能引嚮爭吵的對話，實踐起來不太容易吧。
評分##真的是本很不錯的書 受益匪淺~
評分##最後putting it all together中的情景再現很有意思，很好的溝通參考書。
評分##Share emotion, no ‘what happened’ but start with contribution, Third story
評分##not bad
評分##真的是本很不錯的書 受益匪淺~
評分如沐春風，同時也羞愧難當，因為每一種錯誤我都犯過。希望以後能做一個更好的人。
評分##good principles, need some practices。怎樣不影響關係的情況下，展開可能引嚮爭吵的對話，實踐起來不太容易吧。
評分##comm523 book presentation
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